About Us
Our role as Insurance Risk Advisors is to educate our Business and Personal Clients on their risks and create innovative solutions to mitigate those risks and retain their assets in the event of a loss or lawsuit. Our areas of expertise are with families and individuals, including entrepreneurs and executives. Our approach goes beyond the average agent's ability; we show our clients how to manage their insurance portfolio so that the coverage's meet their individual needs and goals. In addition to Property & Casualty, we also provide solutions to long term care insurance, life insurance, and disability insurance.
We were originally founded by Dick Smith in 1968, in 2005 Rick, Dick's son purchased the agency and now the legacy continues with Dick's daughter, Rick's sister, Kim Gilles. Kim has been in the insurance business since 1982 and had a small agency in Delaware, OH. Kim has worked in both the agency side and as a commercial underwriter on the company side right out of college. She has a degree in Business with a specialization in Insurance from Bowling Green State University. Although she enjoyed working in the company atmosphere, she was drawn to helping her customers find the best fit in coverage and premium. She wanted to make sure that the clients have the coverage they need to fit their budgets. We are a family owned and operated business with combined insurance experience of over 200 years.
Prompt, professional and personal assistance is the guarantee to our clients and claimants! Our vast experience in business Insurance, personal and life insurance enables us to help with all your insurance needs. We have also selected some of the finest companies in the industry to represent and they share our goal of providing excellent customer service with comprehensive products and fair pricing. Our top priority is YOU!
We hope to add you to our list of happy, satisfied clients! Please call us at 614-878-0240 or visit us at our office, 333 Norton Rd., Columbus, OH 43228.
The Guarantee
Our Service Guarantee to You is Simple
- Calls are answered or returned to you the same business day. Next business day if left after hours.
- Questions answered same day unless otherwise noted to you.
- Annual Review of your coverages.
- We will re-quote your insurance upon request or automatically at annual review if your combined policy premiums increase 10% or more.
- Claims service. You will be contacted by the company within 24-48 hours of reporting your claim. (Most contact is sooner than 24 hours.) You will be contacted by our office staff to confirm you have spoken to an adjuster and follow up to maker sure you are satisfied on how your claim was resolved.
Some people would say that our guarantee should be standard practice for all insurance agencies. It isn’t. Our goal is to provide you quality coverage, the best pricing, and exceptional customer service.
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